bd22's Privacy Policy

1. Introduction and Scope

bd22 is an online gaming and betting platform serving users in Bangladesh. The terms set out in this privacy policy ("Policy") apply to bd22's website, mobile application, and all related services.

By using bd22's services or creating an account, you are considered to have accepted the terms of this policy. Reading this policy together with our Terms and Conditions will give you a clear understanding of the overall rules for using the platform.

2. Information We Collect

bd22 collects various types of information to improve your experience and ensure secure service. The types of information collected are described in detail below.

2.1 Registration and Identity Information

Information you provide when creating an account includes:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification)
• Password (stored in encrypted form)
• National ID card or passport details (if identity verification is required)

2.2 Financial Transaction Information

Records of deposits and withdrawals made through bKash, Nagad and Rocket are stored. This includes transaction amount, date, time and mobile number. bd22 never stores full payment card or account numbers.

2.3 Usage and Activity Information

The following information is recorded automatically while you use bd22:

• IP address and device type
• Browser type and operating system
• Pages visited and time spent on them
• Game history, bet amounts, and win/loss records
• Approximate login time and location information

2.4 Information from Communications

If you contact the support team via live chat or email, the content of the conversation may be stored, which helps improve service quality.

3. Purpose and Basis for Collecting Information

bd22 does not store information without a purpose. Each piece of information has a specific use:

3.1 Account and Service Management

Personal information is needed to keep your account active, process transactions, and deliver services properly. Account information is also used to correctly apply bonuses, cashback, and VIP benefits.

3.2 Identity Verification and Security

Information verification is needed to prevent unauthorised access, maintain account security, and prevent financial fraud. This information also helps ensure SSL encryption and other security measures are in place.

3.3 Service Improvement

By analysing how users interact with the platform, bd22 continually improves its services. Information such as which games are most popular and which sections have the most issues is used to maintain service quality.

3.4 Communications and Notifications

Email and mobile numbers are used to send new offers, account-related updates, and important notifications. You can stop receiving promotional messages at any time.

3.5 Ensuring Responsible Gaming

bd22 prioritises responsible gaming practices. Monitoring user behaviour to identify problematic patterns and provide timely support is also an important purpose of data collection. You can learn more about responsible gaming on our dedicated Responsible Gaming guidelines page.

4. Sharing Information with Third Parties

bd22 does not sell your personal information. However, in a limited number of cases, specific information may be shared with trusted third parties:

• Payment processors: The minimum information needed to complete transactions is shared with bKash, Nagad and Rocket.
• Game providers: Studios such as PG Soft, Pragmatic Play and Evolution receive the session and result data needed to run games.
• Technology service providers: Companies handling server hosting, cybersecurity and platform maintenance may receive operational data.
• Legal obligations: bd22 is required to provide information if disclosure is necessary as part of a court order or legal process.

Outside the cases listed above, your information is not transferred to any other third party.

5. Cookies and Similar Technologies

Cookies and similar tracking technologies are used on the bd22 website and app. These make your browsing experience smoother and help maintain service quality.

5.1 Essential Cookies

These cookies are essential for keeping login sessions active, verifying security, and loading pages correctly. Without them, the platform will not function properly.

5.2 Functional Cookies

These cookies are used to remember your preferred language, game settings, and other personalised preferences, making each visit easier for you.

5.3 Analytical Cookies

This type of cookie is used to analyse service usage and identify technical issues. The information collected is aggregated and does not directly identify individual users.

You can manage cookies through your browser settings. However, disabling essential cookies will prevent access to some features of the platform.

6. Data Retention and Security

bd22 has adopted industry-standard technical measures to protect user information.

6.1 Technical Security

• Data transfers are secured through SSL/TLS encryption
• Stored data is kept in encrypted databases
• Regular security audits and vulnerability assessments are conducted
• Suspicious login activity is automatically detected and blocked

6.2 Data Retention Period

Your information is retained while your account is active. After account closure, certain information may be kept for the period required to meet applicable legal obligations, after which it is securely deleted.

6.3 Your Role in Account Security

bd22 makes every effort to keep your account secure. However, keeping your password private and not sharing your OTP with anyone is your own responsibility. If you notice any suspicious activity, inform the support team immediately.

7. Your Rights

As a bd22 user, you have certain rights over your own information:

7.1 Right to Access and Correct Information

You have the right to view the information stored in your account and to request corrections where needed. If there is incorrect information, notify us via live chat or email and it will be verified and corrected.

7.2 Request to Delete Information

You may request to close your account and delete stored personal information. However, certain information may need to be retained for a set period due to legal obligations.

7.3 Opting Out of Promotional Communications

You can stop receiving promotional emails or messages at any time. However, essential notifications related to your account and transactions cannot be turned off, as they are an integral part of the service.

7.4 Complaints and Appeals

If you have any objection to how your information is used, contact bd22's support team directly. We take every complaint seriously and try to resolve it as quickly as possible. For general questions, see our FAQ section.

8. Privacy of Minors

All bd22 services are for persons aged 21 and above only. We do not knowingly collect information from minors.

Date of birth is verified at registration, and additional identity verification may be required in doubtful cases. If information from a minor is accidentally collected, it will be deleted as soon as we are informed and the associated account will be closed.

9. Policy Changes

This privacy policy may be revised if the scope of services expands, legal requirements change, or for technical reasons. For significant changes, a notification will be sent to the registered email address.

The date of each revision will be shown at the top of the document. Continuing to use bd22 after a change is considered acceptance of the updated policy. We recommend checking this page regularly.

10. Contact

If you have any questions, concerns or requests about this privacy policy, contact bd22's support team. Our team is available seven days a week, twenty-four hours a day, in both Bengali and English.

To learn more about us, visit the About bd22 page.